Fino Payment Bank Reversal Guideline for AEPS and Micro ATM Transaction | fino bank new update
As per the revised guidelines, Credit adjustment confirmation stating that the cash is paid or not paid needs to be
provided by the Merchant/ Branch User on T+1 day before 4:30 PM (T is Transaction day)
Any such request received post 4:30 PM shall be actioned upon on the next working day, and in case of any
penalty, respective FPB Merchant or Branch User shall be penalised
In case any Merchant or Branch User has not paid cash to customer towards a successful transaction, he/she has
to raise a ticket on Service Now giving the required details like (Transaction Number, Card No/ Aadhaar No, Trxn
Date, Amount, TID) with ‘No cash paid status’ on T day itself (T is Transaction day)
For Chargeback cases , recon team shall reject the chargeback basis the status which is reflected under LTS option
In case of Pre arbitration/arbitration/ Banking ombudsman cases mail communication shall be sent to the
respective channel SPOC for Cash Paid confirmation
penalty of INR 100/ day from FPB Merchant/ Branch User without any further communication
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